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About Trak Racer

Since 2008 Trak Racer has been designing high-end gaming accessories. Trak Racer products are made from high quality material and durable construction that gives Trak Racer the confidence to offer lengthy warranties on Trak Racer products.

From extensive research in the fields of both track racing and game simulation Trak Racer understand the importance of great design, cutting-edge engineering and what you need to get an edge over competition. We believe Trak Racer’s products in a sense complete gaming where others have failed by providing not only something that functions well, but becomes a furniture showpiece in any room, office or showroom. The extensive design that goes into each product ensures a ergonomic design with unsurpassed comfort.

Trak Racer pay close attention to providing a finished product without the hard sell to purchase additional items like gear shift mounts (if applicable), hardfloor rubber protectors and so on. Trak Racer stand for providing products that are highly compatible with both consoles and game peripherals so you won’t be stuck in future when future products are released.

At Trak Racer we don’t focus on building the cheapest, lightest and basic product. We focus on using the best materials possible and save money by improving our processes to keep the cost down so our customers receive products with great value for money that won’t look like a home-made DIY product.

Trak Racer History Lesson

You know the feeling when a product lets you down. ‘I could have designed this better myself’, you think. Enter Trak Racer.

Frustrated by the premium asking price of unattractive and flimsy pieces of twisted metal (with a racing seat) also known as a game simulator, Matthew Sten (Co-founder and designer at Trak Racer) sat down and began sketching what his dream gaming simulator would look like. These unrealistic initial sketches drew on inspiration from items like high-end furniture design to the chassis of the world’s most expensive super cars.

Initial designs were refined before consulting with specialists in industrial design as well as steel fabricating engineers to discover the most realistic range of designs.

Trak Racer’s first product, the RS8 saw over 2 years of development, several design forms and numerous design registrations before heavy investment in tooling took place and the first mass production run followed shortly after in August, 2010.

During the design process Trak Racer made comprehensive improvements to the quality of materials used and manufacturing processes so that the driver can truly experience the pleasure of game simulation.

The result is a break-through in computer gaming that addresses key features that a true simulator must have including a solid and stable construction, compatibility with the world’s most used gaming peripherals including Logitech, Thrustmaster, Logitech, DSD products and more, left, or right-hand gear shift mount and finished off with a premium designed and a race-style seat supported by a fibre-glass back and seat slider.

Trak Racer’s core business now lies in the design, engineering, development and production of premium quality and fit-for-purpose game simulators; game simulators that are not only designed to function as a true-to-life simulator should, but simulators that will stand the test of time and become a talking point of anyone’s home, office or showroom.

With growing global demand for our products we have now partnered with companies in the UK and United States and seek new partners to service clients from over 65 countries that visit our website on a weekly bases.

Trak Racer to date have supplied over 4,000 products for not only home users but also professional drivers from several of the world’s leading racing leagues.

Things you would love at Trak Racer

Easy connection

The social page is very easily connected and stunningly designed.

Good package

The package is handled care and convenient for customers to tear.

Detailed information

The necessary thing for the customer before making the best choice is detailed information about the materials and origin.

High quality

The quality of all products is in the good status. And the origin of materials is thoughtfully examined.

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Trak Racer FAQ

WHAT can be returned?

All products sold by Trak Racer are covered by a minimum of 1 YEAR. Check the item description for accurate warranty information.

WHEN do items need to be returned by?

If returning due to a change of mind the items must not be installed and returned within 14 days of receiving. If outside the 14-day return period there is a 10% restocking fee and all items must be brand new. If returning for repair/replacement, goods should be returned within the warranty period.

WHERE do items need to be returned to?

Please contact us with details of the issue/return request and we will send you a return form that must be included and posted to the address on the form.

HOW do customers return items?

Trak Racer must first be contacted with details of the problem. If we cannot resolve with the product in your possession we will send you a return form and return number to get the goods back to us via post.

Packing materials?

Please return items in their original packaging. What is the returns process period? Once we receive goods back they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 weeks.

How do I return an item?

We want you to love your Trak Racer product. We are happy to exchange or refund any part of your online order that you are not satisfied with (within 14 days, subject to terms and conditions). Trak Racer guarantees that all items sold are brand new (unless otherwise specified) and quality tested before shipment. Our Warranty Policy

Trak Racer products are covered by a minimum 1-year warranty from the original purchase date. All items should be ‘bench tested’ before installation. Although all items are quality inspected before shipping some items may be mishandled during shipping and cause failure – we pack well to minimize this risk. Trak Racer will under no circumstance cover costs associated with installation/any labor from an installer not recommended/approved by Trak Racer. Trak Racer covers the product warranty/postage costs (to and from the purchaser) only.

Return Authorisation Form

Following any repairs or replacement, you will be covered by a minimum 1-month warranty or the remainder of your new product warranty, whichever is greater. If you do find a product purchased from Trak Racer becomes faulty within 12-months of your purchase, simply send the faulty part back for repair or replacement (at our discretion) along with a completed Return Authorisation Form as supplied by Trak Racer. Non-manufacture faults (neglect, improper installation, misuse or incorrect service) and consumables are not covered by this warranty. If a non-manufacturing fault is found during Trak Racer inspection, Trak Racers will request from the purchaser the repair/inspection cost plus two-way postage before the product is returned. Note. The limited Trak Racer warranty is not transferable and all warranties should be handled through the original purchaser. Trak Racer reserves the right to refuse warranty in such cases.

Our Returns Policy

If you are not completely happy with your purchase you can return it to us, provided the following conditions are met: You must return your order within 14 days of the dispatch date. The item/s must be unused/not installed. All accessories must be returned. If the item/s have been used a restocking fee may apply following a detailed inspection of the product to ensure: The item is from Trak Racer by checking the software serial numbers with our database. Internal/external damage has not been caused due to improper installation, misuse or incorrect service.

Making a Return

To return merchandise to our online store simply complete the Return Authorisation Form available by first emailing support@trakracer.com.au with a detailed explanation of the problem and photos/videos if you think this will speed up our understanding of the problem. The completed form will need to be enclosed with your order, securely packed and posted back to the address on the Return Form provided by Trak Racer. Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a trackable method of postage, as Trak Racer will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach our warehouse. Returns without a Return Authorisation form included will be returned to at the customer’s expense.

Return Credits

We will credit your original method of payment, excluding postage charges unless otherwise agreed to. The refund will be processed once your goods are received into our warehouse and checked. Goods must be 100% complete and in the same condition you received them in. Please note that it may take up to 4 working days for the refunds to show in your account.

Faulty Items

Trak Racer does its best to ensure that all customers receive top quality and faultless products. In the situation where you believe that a product is faulty, or different from the description provided on the website, please contact Trak Racer Support Centre, and we will resolve the issue as quickly as possible. If you feel that your return falls outside of our policy, then please contact the Trak Racer Customer Support Centre via support@trakracer.com. If you feel that photos or videos of the problem will help Trak Racer in the first instance please ensure these are included in your first communication to support@trakracer.com.au

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